Overview
We want you and your pets to be happy with every order. This policy explains how returns, exchanges, and refunds work at Bark and Purr Store.
30-Day Return Window
You have 30 days from the delivery date to request a return. After 30 days, we’re unable to offer a refund or exchange. To be eligible, your item must be unused, in its original condition, and in its original packaging.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Pet food and treats
- Grooming and hygiene items that have been used (e.g., grooming gloves, paw cleaners)
- Items marked as final sale
How to Start a Return
To start a return, contact us at gilbertomassulo@gmail.com with your order number and the reason for the return. We’ll provide instructions on where to send your item. Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your returned item, we’ll notify you by email whether your refund is approved. If approved, your refund will be processed to your original payment method within a reasonable number of business days. Please note that original shipping costs are non-refundable, and you are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with photos of the item. We’ll arrange a replacement or full refund at no extra cost to you.
Exchanges
The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order for the correct item.
Contact Us
Questions about returns or refunds? Reach us at gilbertomassulo@gmail.com or through our Contact page.